ss44 Privacy Policy

1 Information Collection

ss44 collects various types of information in order to provide its services. This information is used to manage your account, process transactions, and improve service quality.

1.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method information — such as bKash, Nagad, Rocket, or Upay account numbers
• Your chosen password (stored in encrypted form)

1.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• IP address and device information
• Browser type and operating system
• Pages visited on the website and time spent
• Login time and location data (approximate)
• Information from cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may also collect information from trusted third-party service providers. This information is used only for legitimate purposes and in compliance with applicable laws.

2 Use of Information

ss44 uses your personal information for the following purposes:

2.1 Account Management and Identity Verification

We use your information to complete your registration process, verify your identity, and prevent those under 21 years of age from accessing the platform.

2.2 Transaction Processing

Payment information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Providing Customer Support

Our 24/7 Bengali-language live chat support team may access your information to resolve issues related to your account.

2.4 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent the use of multiple accounts, and comply with anti-money laundering (AML) policies.

2.5 Service Improvement

We use aggregated data to analyse your usage patterns, further improve the platform experience, and add new features.

2.6 Communication and Notifications

Your contact information is used to send important account notifications, security alerts, bonus information, and promotional messages. You may opt out of promotional messages at any time.

3 Cookie Policy

The ss44 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us personalise your experience.

3.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login sessions and security verification. Disabling them may prevent the platform from working properly.

3.2 Functionality Cookies

These cookies are used to remember your preferred language, theme settings, and other personal preferences.

3.3 Analytics Cookies

These cookies help improve the service by analysing website traffic and usage patterns. Information collected in this context is generally anonymous.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may limit some features of the service.

4 Information Sharing and Third Parties

ss44 does not sell or rent your personal information. However, in certain circumstances information may be shared with the following parties:

4.1 Payment Processing Partners

Relevant payment information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These organisations are governed by their own privacy policies.

4.2 Identity Verification Services

Information that is necessary to ensure regulatory compliance and prevent fraud may be shared with authorised identity verification service providers.

4.3 Legal Obligations

We may be required to disclose your information in order to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.4 Business Changes

In the event of any merger, acquisition, or business restructuring, your information may be transferred to a new entity, but the terms of this Policy will remain in effect.

In all cases of data transfer to third parties, we ensure appropriate contractual safeguards and share only the minimum information necessary.

5 Data Security

ss44 uses industry-standard security measures to protect your personal information. Our security practices include:

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorised staff may access your information on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorised access.
• Two-Step Verification: You have the option to enable two-step verification to add an extra layer of security to your account.

Please note, however, that no method of transmitting information over the internet is completely 100% secure. We ensure the highest level of protection reasonably possible, but absolute security cannot be guaranteed.

6 Data Retention Period

ss44 retains your personal information only for as long as it is needed for the relevant purpose or to fulfil legal obligations.

6.1 Active Accounts

While your account is active, we retain your information and update it as needed to provide the service.

6.2 After Account Closure

Even after your account is closed, certain information may be retained for a specified period in accordance with legal and regulatory requirements. Transaction records are generally required to be retained for an extended period to comply with anti-money laundering regulations.

6.3 Data Deletion

At the end of the designated retention period, data is securely deleted or anonymised so that it can no longer be linked to any individual.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If the information we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted, although this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: In some cases you may request that the processing of your information be restricted.
• Right to Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Opt Out of Marketing Communications: You may opt out of receiving promotional emails or messages at any time.

To exercise these rights, please contact our support team. We will make every effort to fulfil your request after appropriate verification.

8 Protection of Children and Minors

ss44 strictly does not provide services to anyone under 21 years of age. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account on our platform or has provided personal information, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.

9 International Data Transfers

ss44 is a platform operating in Bangladesh. However, our technical infrastructure or third-party service providers may be located in other countries.

For international data transfers, we ensure that appropriate safeguards are in place for your information in the recipient country. Such transfers are made only to the extent necessary to provide the service.

10 Third-Party Websites

The ss44 platform does not include links to third-party websites. However, if for any reason you visit an external website, that site's privacy policy is not under our control and we are not responsible for the protection of your information on that site.

We advise you to read the privacy policy of any website before visiting it.

11 Policy Changes

ss44 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Publishing an update notice on the website
• Sending a notification to your registered email
• Requesting your consent to the updated policy when you log in to the platform

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. If you do not agree to the changes, you have the option to close your account.

The "Last Updated" date at the top of this page always indicates the most recent version of the policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is ready to help resolve any issues you may have.